Return policy

We want to help you build a collection of gear you love. So, if you purchase something from us that’s not quite right, we offer returns on orders.

Conditions

To be eligible for return, you must seek approval to make a return within 14 days of receiving your order. 

Returned items will be checked on receiving and must be:

  • In brand new, unused/unworn condition
  • Must include original packaging and tags ready for resale
  • Must not have been used, worn, altered, washed, or damaged, or they will not qualify

Returned items must be received back to our Sydney warehouse within 14 days of the return approval. 

The return shipping cost is to be covered at your expense, and you are also responsible if items do not arrive or arrive damaged. We recommend packaging items appropriately and tracking the shipping.

If you have paid shipping fees with your original order, these will be deducted from your refund.

The Process

To initiate a return, simply contact us with your order number and which items you would like to return.

We will then provide approval and our returns shipping address. Please include a note with your name and order number so we can identify your return.

Once received, it typically takes 5 business days for returns to be processed. However, it can take up to 10 days in busy periods.

When your item has been checked, we will refund your payment to your original payment method, and you will receive an email confirming your return has been refunded. Depending on your payment method, your funds may take 2-5 business days to appear.

Our Mistake

If we send the incorrect item or your product arrives damaged, we will cover all return costs and prioritise getting you sorted.