Where do you ship?
We currently only ship within Australia but will also offer to ship within the United States soon.
How much do you charge for shipping?
We offer a flat shipping rate of $8.95 per order, Australia-wide. Plus, orders over $75 ship for free.
How long will it take to receive my order?
We aim to ship orders received before 2 pm EST on the same day. From there, it’s in the hands of Australia Post, Startrack Express or Couriers Please (the quickest method for your order).
Delivery times vary based on your destination. Our warehouse is located in Sydney, and orders within Sydney are often as quick as 1-2 days. Melbourne, Brisbane, Canberra and Adelaide are also relatively fast, while Perth and rural Australia takes longer.
Once your order has shipped, you will get an email from us with a link to the tracking information for your order.
What should I do if my order is overdue?
We recommend checking the tracking and allowing a few extra days, as freight can be delayed. The next step is to follow up with the freight company directly. If you are dissatisfied with their response, don’t hesitate to contact us, and we will lodge an enquiry on your behalf and work to resolve the delay.